By making a booking with Phoenix Ground Transportation (“Phoenix GT”) for services, you (“the Customer” or “the Passenger”) confirm your agreement to these Terms and Conditions.
- Booking and Contract Formation
a. A booking constitutes an offer by the Customer to purchase Services. Bookings must be made through one of Phoenix GT’s designated communication channels.
b. A contract for the delivery of services is formed only when Phoenix GT issues written acceptance of the booking (via email or text message) or upon the commencement of the booking, whichever occurs first.
c. By using the Services, the Passenger is deemed to have accepted these Terms.
d. The Customer agrees to remain fully responsible for the actions or omissions of the Passenger as if they were the Customer’s own actions or omissions.
- Booking Requirements
a. All booking requests should ideally be made at least one day in advance.
b. “ASAP” (as soon as possible) bookings are subject to vehicle availability and may incur a surcharge in addition to the normal fare. Booking in advance is therefore recommended.
- Waiting Charges
a. Non-Airport Bookings: A 15-minute waiting period is included in the booking fare. After this, a charge of £8 will be applied for every subsequent 15 minutes.
b. Airport Bookings: Meet & Greet service and free parking for up to 60 minutes are included. After this, a charge of £10 will be applied for every subsequent 15 minutes.
- General Conditions
a. Phoenix GT is not liable for any delays caused by traffic congestion, adverse weather conditions, road works or incidents on the road.
b. A reasonable amount of luggage is permitted. For passenger safety, luggage is not allowed in the passenger compartment. It is the Passenger’s responsibility to inform Phoenix GT in advance of any oversized or extra bags.
c. Unless otherwise instructed by the Customer, the driver will choose the route considered most appropriate on the day of travel.
d. It is the Customer’s responsibility to inform Phoenix GT at the time of booking if there are any special requirements, such as carrying pets, wheelchairs, bicycles, sporting equipment or irregular-sized luggage.
e. A strict non-smoking policy is observed in all Phoenix GT vehicles.
f. Phoenix GT reserves the right to refuse service to any person believed to be under the influence of alcohol or any other substance that causes them to act in an unreasonable manner.
g. Customers will be held responsible for any damage to vehicles, fittings, or equipment caused by negligence or misconduct.
h. A £90 charge for valet service will be applied if required due to circumstances such as sickness or spills. Passengers are advised not to travel when sick or unwell to avoid such charges.
- Child Seat Policy
a. For hygiene reasons, passengers must provide their own child seats. Kindly inform Phoenix GT at the time of booking whether a child seat is required and the number needed.
- Cancellations
a. No refund will be issued for cancellations made on the day of the scheduled service.
b. For pre-booked journeys cancelled prior to the day of service, 75% of the amount will be refunded, and 25% will be charged.
c. To cancel a pre-booking, the Customer must notify Phoenix GT by email, telephone, or WhatsApp in advance.
- Sub-Contracting
a. Phoenix GT may engage an agent or sub-contractor to fulfill the contract. The name of such agent or sub-contractor will be provided to the Customer upon request.
b. Phoenix GT contracts for itself and on behalf of its agents and sub-contractors.
