Contact Us
Find answers to common questions about booking, payments, and managing your private hire rides.
Booking Ride
Easily book your trip online by entering your pickup and drop-off locations, selecting your travel date, and confirming your booking in seconds.
Manage Your Booking
Need to change your pickup time or cancel your ride? You can manage your booking through your account or contacting our support team.
Payment Options
We accept multiple payment methods. Available options will be shown during the booking process.
Support
Fill up the form below and send us your query
Frequently Asked Questions
Common questions from our customers
Enter pickup and drop-off locations, select date/time, choose vehicle type, and confirm. You'll get a confirmation email.
Yes, you can schedule rides in advance by selecting your preferred date and time during booking.
Yes, contact support or use the link in your confirmation email to modify your booking.
We accept multiple payment methods. Availaible options will be shown during checkout.
We monitor flights. Driver adjusts pickup time automatically for airport transfers.
Yes, all our drivers will be in arrivals holding a name board, ideal for first-time visitors to the UK.
Yes, we monitor flights, and if early or delayed, we’ll send your driver at the new expected time of arrival.
Free 60-minute wait time after landing, after that, £10 extra for every 15 minutes.
No refund will be issued for cancellations made on the day of the scheduled service. For pre-booked journeys cancelled prior to the day of service, 75% of the amount will be refunded, and 25% will be charged. To cancel a pre-booking, the customer must notify Phoenix GT by email, telephone, or WhatsApp in advance.
Need Support?
If you need assistance with your booking or have any questions, our support team is here to help 24/7.