TERMS AND CONDITIONS

These terms and conditions are for the supply of service by Phoenix Ground Transportation. By placing a booking with Phoenix GT for services the passenger confirms to have agreed to these terms and conditions.

1. The Booking constitutes an offer by the Customer to purchase Services in the territory in accordance with these Terms. For the avoidance of doubt, such Booking shall be made using one of the Communication Channels. The Booking shall only be deemed to be accepted by Phoenix GT when Phoenix GT issues written acceptance of the Booking via Email, text message or commencement of the Booking (whichever is the earlier), at which point and on which date and time a contract for the delivery of those services to which the Booking relates shall come into existence. The Passenger, in each case, is deemed to have accepted the Terms when making use of the Services.

2. The Booking constitutes a contract between Phoenix GT (as principal), the Passenger, and the Customer (“Contract”). To avoid any doubt, the Customer agrees to remain fully liable under these Terms for the actions or omissions of the Passenger as if they were the actions or omissions of the Customer and Phoenix GT’s obligations to the Passenger will be determined by these Terms as if they were the Customer. 

3. All booking request should preferably be made at least one day before in advance. ASAP bookings are subject to availability and surcharge on top of normal fare. Passengers are therefore advise to book in advance.

4. 15 minute waiting time is including in the booking other than Airports, after that £10 for every 15 mints will be charged extra.

5. For Airport bookings, Meet & Greet and free parking up to 60 minutes is including, After that a charge of £15 will be extra per 15 mints.

6. Phoenix GT cannot be held responsible for any delays caused by traffic congestion, weather conditions, road works or incidents on road.

7. Reasonable amount of luggage is allowed, For passenger safety we do not allow any luggage in passenger compartment therefore it is passengers responsibility to inform us for any oversized bags or extra bags. 

8. Unless otherwise instructed by the customers, the driver will travel by the route considered most appropriate on the day.

9. Its a customer's responsibility to advise at the time of booking if there are any special requirements i.e, If they are carrying pets, wheelchair, bicycle, sporting equipment or irregular size luggage.

10. We observe a non-smoking policy in all our cars.

11. The Company reserves the right to refuse to carry any person who is thought to be under the influence of alcohol, or any other substance which causes them to act in a manner which is deemed unreasonable.

12. Customers will be held responsible for any damage to vehicles, fittings, or equipment, through negligence or misconduct.

13. There will be extra £150 charge for valet service if needed due to any circumstances, Passengers are therefore advised not to travel when sick or unwell.

14. Customer is not entitled to get any refund for on the day cancellation.

15. Customer has to informs before time by email or telephone or WhatsApp when cancelling any pre-booking.

16. The Carrier may engage any agent or sub-contractor to fulfil the contract and shall provide the name of such agent or sub-contractor to the Customer upon request. The Carrier contracts for itself and on behalf of its agents and sub-contractors.